Introduction
Welcome to Mindoo AI's Privacy Policy
Thank you for choosing Mindoo AI. Your privacy and the security of your personal information are of paramount importance to us. This Privacy Policy provides an overview of how we collect, use, disclose, and protect your personal information. Understanding this policy is essential in appreciating how your data is handled when you use our services.
Our Commitment to Privacy and Data Protection
At Mindoo AI, we are deeply committed to maintaining the confidentiality, integrity, and security of your personal data. We understand the sensitive nature of medical information and the trust you place in us to handle this data responsibly. Our Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws and standards, ensuring that your rights and privacy are safeguarded at every step.
Scope and Purpose of This Policy
This policy applies to all personal information collected by Mindoo AI through our app, website, and related services. It is intended to inform you about:
- The Types of Information We Collect: This includes information you provide directly, such as personal and medical data, as well as information we collect through your use of our services.
- How We Use Your Information: We detail how your information is used to provide, maintain, and improve our services, and for other specific purposes such as analytics and service enhancement.
- Data Sharing and Disclosure: This section outlines the circumstances under which we might share your data with healthcare professionals, service providers, or as required by law.
- Your Rights and Choices: You have certain rights regarding the personal information we hold about you, and this policy describes these rights and how you can exercise them.
- Data Security Measures: We highlight the measures in place to protect your data from unauthorized access, alteration, or misuse.
We encourage you to read this policy carefully to understand our practices regarding your personal information and how we will treat it. If you have any questions or concerns regarding this policy or your personal data, please feel free to contact us.
Data Collection and Use
Types of Data Collected
At Mindoo AI, we collect and manage various types of data to provide and improve our services. This includes:
Personal Information You Provide Us:
- Personal Information: Basic personal details such as your name, contact information, and date of birth, which are necessary for account creation and identification.
- Medical Information: This encompasses a range of health-related data that you choose to share with us, including your medical history, current medications, risk factors, and clinical images. This information is crucial in tailoring our services to meet your specific healthcare needs.
- Conversational Data: Interactions and dialogues with our AI assistant, which may include health-related queries and information shared during these exchanges.
Personal Information We Automatically Collect
When you access and use Mindoo AI, we automatically collect certain technical information about your interaction with our services:
- Log Data: This includes details your browser or device sends automatically when you use Mindoo AI. It encompasses your Internet Protocol (IP) address, browser type and settings, date and time of your request, and your interaction specifics with the service.
- Usage Data: We collect information on how you use Mindoo AI, like the types of features you engage with, your actions within the app, time zone, country, access times, browser version, and your device type and connection.
- Device Information: This covers the name of your device, operating system, unique device identifiers, and the browser type. The exact information depends on your device's settings.
- Cookies and Similar Technologies: Mindoo AI uses cookies to facilitate and enhance your user experience. Cookies are small data files sent to your browser by the websites you visit. You have the option to control cookie settings through your browser, including accepting, rejecting, or receiving notifications for cookies.
- Analytics: We employ various analytics tools that use cookies to understand how users interact with Mindoo AI, aiming to improve user experience.
By using Mindoo AI, you consent to the collection of this technical information, which helps us enhance our services and ensure a personalized and efficient user experience.
Data Sharing and Disclosure
Circumstances of Data Sharing and Disclosure
Mindoo AI is committed to maintaining the confidentiality and security of your personal data. However, there are specific circumstances under which your data may be shared or disclosed:
- Sharing with Healthcare Professionals: The primary purpose of sharing your data is to facilitate your healthcare. Mindoo AI shares your personal and medical information with the healthcare professional you have made an appointment with. This sharing is integral to providing them with the necessary background to offer personalized and effective healthcare services.
- Use of Third-Party Services: For our conversational tool, we use multiple frontier models, both open and closed source. When interacting with this AI assistant, certain data may be processed through these systems. However, it is important to note that none of the models retain data, as their privacy policies state.
Policies Regarding Third-Party Access to Data
- Controlled Access: Third-party access to your data, including that by healthcare professionals is governed by strict contractual arrangements. These arrangements are designed to ensure that your data is handled responsibly and in compliance with all applicable privacy laws and regulations.
- No Unauthorized Disclosure: Your data will not be sold, traded, or otherwise disclosed to any unauthorized third parties. Any sharing of data is done solely for the purpose of providing and improving the healthcare services offered by Mindoo AI.
- Compliance with Legal Obligations: Mindoo AI may disclose your data if required by law, such as in response to a valid request from law enforcement or other government authorities. In such cases, we will only disclose data that is legally required and will inform you of such disclosures when allowed by law.
- Security Measures in Data Transfer: When transferring data to third parties, Mindoo AI employs robust security measures to protect your information from unauthorized access or breaches.
Your Rights and Choices
Understanding Your Rights
You have several rights regarding your personal data under data protection laws. Mindoo AI respects these rights and provides you with mechanisms to exercise them. Your rights include:
- The right to access your personal data and obtain a copy of the information we hold about you.
- The right to request the correction of inaccurate or incomplete data.
- The right to request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.
- The right to object to or restrict the processing of your personal data in certain circumstances.
- The right to withdraw consent to the processing of your data where consent is the legal basis for processing.
- The right to data portability, allowing you to request and receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable data protection laws.
Data Security Measures
Protecting Your Data
Mindoo AI takes the security of your personal data seriously and implements a range of measures to safeguard it from unauthorized access, alteration, or misuse. Our data security practices include:
- Encryption: We use encryption to protect sensitive data both during transmission and when stored.
- Access Controls: Strict access controls are in place to ensure that only authorized personnel can access your data.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
- Data Minimization: We limit the collection and retention of personal data to what is necessary for the provision of our services.
Despite these measures, no system can guarantee absolute security. We encourage you to take precautions to protect your personal information, such as using strong passwords and keeping your account details confidential.
Changes to This Privacy Policy
Modifications and Updates
Mindoo AI reserves the right to update and modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
If significant changes are made that affect how we handle your personal data, we will notify you through our app or via email.
