Support Center

We're Here to Help

Get the support you need for Mindoo - whether you're a healthcare provider or patient, we'll guide you every step of the way

Healthcare Providers

Get Started Today

Transform your patient intake process with HIPAA-compliant AI technology that reduces administrative burden.

Schedule a consultation
Request a personalized demo

Patients

Quick Setup

Complete your medical intake securely from your device before your appointment.

Get invitation from your provider
Download and setup in minutes

Patient Journey

Your path to streamlined medical care in three simple steps

Step 1

Getting Started as a Patient

Receive an invitation from your healthcare provider
Download Mindoo from the App Store (iOS) or Google Play Store (Android)
Create your account using the invitation code provided
Complete identity verification for security
Connect with your healthcare provider
Step 2

Conducting a Medical Intake

Start a new intake session in a secure environment
Interact with our HIPAA-compliant AI assistant by typing or speaking
Answer questions about your medical history and current symptoms
Upload any relevant medical documents or images securely
Review and verify your responses before submitting
Step 3

After the Intake

Your information is encrypted and securely sent to your healthcare provider
The provider receives a comprehensive summary for review
Your data is stored in compliance with GDPR and HIPAA standards

Enterprise-Grade Security

Your medical data is protected by the highest standards of security and compliance

End-to-End Encryption

All medical data is encrypted during transmission and storage

HIPAA Compliance

Full compliance with healthcare privacy regulations

GDPR Compliant

Respect for your data rights and privacy choices

Secure Infrastructure

SOC 2 certified infrastructure with 24/7 monitoring

Complete Transparency
Visit our Trust Center for detailed compliance information

Get Support

Our dedicated support team is here to help you every step of the way

Email Support

Within 24 hours

For technical issues, account problems, or general inquiries

Contact Support Team

Quick Self-Help

Try these solutions first

Ensure you have the latest app version
Check your internet connection
Try closing and reopening the app
Verify your invitation code is correct